Operations Center Analyst

Convey(12 days ago)

PhilippinesOnsiteFull TimeMedior$559,037 - $559,037Customer Operations

About this role

An Operations Center Analyst monitors and responds to system alerts in a 24x7 environment, ensuring system reliability and incident management. The role involves analyzing system logs, following incident response procedures, and communicating effectively with support teams to maintain operational stability.

View Original Listing

Required Skills

AWS CloudWatch
Datadog
SQS
Incident Management
Log Analysis
Troubleshooting
Networking
Monitoring
IT Support
SOPs

About Convey

www.goconvey.com

Convey is a leading provider of omnichannel engagement solutions specifically designed for utilities and regulated industries. The company's innovative platform automates and orchestrates customer journeys, enhancing operations and ensuring compliance while improving interactions across various channels. By leveraging intelligent workflows, Convey helps organizations modernize their customer experience and manage high volumes of inquiries effectively. With a commitment to humanizing interactions and transforming the utility sector, Convey is dedicated to driving meaningful customer engagement and operational excellence.

View more jobs at Convey →