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Technical Account Manager at Convey - ApplyBlast

Technical Account Manager

Convey

9 months ago

3.0 on Glassdoor

Denver, CO

Hybrid

Full Time

Senior

1 applicant

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About this role

A Technical Account Manager serves as the primary technical liaison for Premier customers, ensuring effective communication and swift resolution of issues while collaborating closely with Cloud Operations and Engineering teams. Responsibilities include troubleshooting customer cases, providing high-level support during critical incidents, assisting Customer Success Managers with strategic account initiatives, and leading training workshops to enhance customer product knowledge. The role requires strong technical expertise, particularly in SQL and BI tools, with a focus on delivering exceptional customer service under pressure.

Skills

About Convey

www.goconvey.com

Headquarters

Denver, Colorado, United States

Company Size

51-200 employees

Founded

1997

View Profile

Convey is a leading provider of omnichannel engagement solutions specifically designed for utilities and regulated industries. The company's innovative platform automates and orchestrates customer journeys, enhancing operations and ensuring compliance while improving interactions across various channels. By leveraging intelligent workflows, Convey helps organizations modernize their customer experience and manage high volumes of inquiries effectively. With a commitment to humanizing interactions and transforming the utility sector, Convey is dedicated to driving meaningful customer engagement and operational excellence.