Operations Manager, Customer Experience

Bree(1 month ago)

HybridFull TimeManager$121,511 - $158,640 (estimated)Operations

About this role

The Operations Manager, Customer Experience at Bree is responsible for leading and managing a team of 25 overseas customer support agents, ensuring exceptional service delivery and driving performance improvements to meet customer satisfaction metrics. This role involves translating insights from the support team into actionable initiatives, managing day-to-day operations, and collaborating cross-functionally to enhance the customer experience. The ideal candidate will thrive in a fast-paced startup environment, exhibit strong leadership and analytical skills, and have experience in managing remote teams while focusing on data-driven improvements.

View Original Listing

Required Skills

Operations Management
Customer Experience
Team Leadership
Performance Improvement
Customer Service
Data-Driven Decision Making
Coaching
Problem Solving
Attention to Detail
Proactive Initiative

+5 more

About Bree

www.trybree.com

Bree is a Canadian financial technology platform offering instant cash advances of up to $500 with no interest or hidden fees. Focused on providing a user-friendly solution, Bree allows customers to repay their cash advance at their convenience, reflecting their commitment to accessibility and financial wellness. By leveraging a community-supported model, Bree encourages users to tip based on the service they receive, which promotes sustainability and helps prevent resorting to predatory lending practices. With a straightforward application process and dedicated financial tools, Bree is reshaping how Canadians manage unexpected expenses.