Operations Manager I
Concentric(1 month ago)
About this role
An Operations Manager I oversees a team of Team Leaders to ensure operational performance meets client expectations and business targets. The role focuses on managing day-to-day delivery for a client-facing operation, maintaining service commitments, and supporting overall financial outcomes. This position operates within a structured management framework and works closely with internal support groups and client partners.
Required Skills
- People Management
- Team Leadership
- Performance Coaching
- Client Management
- SLA Management
- Operational Reporting
- Workforce Management
- Budgeting
- Forecasting
- Process Improvement
+5 more
Qualifications
- Associate's Degree
About Concentric
concentrix.comConcentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.
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