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Operations Workforce Management (WFM) Supervisor – Enterprise Contact Center at Intermountain Health - ApplyBlast

Operations Workforce Management (WFM) Supervisor – Enterprise Contact Center

Intermountain Health

2 months ago

4.2 on Glassdoor

West Valley City, Utah, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Operations Workforce Management (WFM) Supervisor leads the design, delivery, and continuous improvement of programs that ensure high‑quality, compliant, and compassionate service across Intermountain’s Enterprise Contact Center. This full‑time role supervises WFM analysts, partners with operations, quality, and leadership teams, and drives staffing alignment, operational readiness, and performance consistency for patient access and customer experience functions.

Responsibilities

Supervise and develop contact center WFM analysts
Design, deliver, and continuously improve workforce management programs
Partner with operations, quality, and leadership to align staffing and performance

Skills

Qualifications

Bachelor’s degree in business, healthcare administration, operations management, or a related field

About Intermountain Health

intermountainhealthcare.org

Headquarters

Murray, Utah, United States

Company Size

10001+ employees

Founded

1975

View Profile

Intermountain Health is a nonprofit, integrated healthcare system whose mission is helping people live the healthiest lives possible. It operates hospitals, clinics, primary and specialty care, telehealth, and health-plan services across the Intermountain West to deliver coordinated, patient-centered care. The organization emphasizes high quality, sustainable, and affordable care through data-driven practices, clinical innovation, and population-health initiatives. Patients and communities rely on Intermountain for its broad provider network, integrated care model, and focus on improving outcomes while lowering costs.