OPS Operations Analyst I

This position serves on the midnight shift of the FDLE Customer Support Center, acting as a primary point of contact for criminal justice agencies to manage and resolve a high volume of inquiries through a centralized helpdesk system. The role provides first-level support for technical hardware, software, and network connectivity issues while thoroughly documenting all service calls and resolutions. It involves monitoring system integrity, troubleshooting complex problems, and disseminating critical security bulletins statewide.