Future Opportunities: Payroll Advocate
Gusto, Inc.(1 month ago)
About this role
Gusto is building a talent pipeline for Payroll Advocate roles on its Customer Experience team with anticipated start dates in 2026. The role is customer-facing and focused on supporting small business customers with payroll and benefits as a single point of contact, enhancing user experience and providing proactive education. Advocates will influence product decisions, support customers holistically, and help reduce churn while representing Gusto across channels.
Required Skills
- Customer Support
- Payroll
- Benefits Support
- Phone Support
- Email Support
- Video Support
- AI Tools
- Churn Mitigation
- Relationship Building
- Cross-Functional
+8 more
About Gusto, Inc.
gusto.comGusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.