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Partner Engagement and Loyalty at Chamberlain Group - ApplyBlast

Partner Engagement and Loyalty

Chamberlain Group

2 months ago

3.1 on Glassdoor

Oak Brook, Illinois, United States

Onsite

Full Time

Medior

0 applicants

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About this role

This role within the Partner Engagement and Loyalty function provides daily support for myQ subscription services, managing customer inquiries, billing accuracy, and issue resolution. The position involves utilizing Salesforce to process cases, analyzing trends to improve customer experience, and collaborating with internal teams to enhance service offerings. It requires strong analytical and communication skills to handle escalated complaints and support cross-functional onboarding processes.

Responsibilities

Provide ongoing daily support to external and internal customers on myQ subscription services
Utilize Salesforce to initiate and process customer cases to resolve issues within service level guidelines
Track and analyze SME support questions and issues to identify areas for improvement and continuous education