Partner Support Specialist

Prizeout(1 month ago)

HybridFull TimeJunior$70,000 - $80,000Customer Support

About this role

The Partner Support Specialist at Prizeout acts as the primary operational liaison between the company and its credit union and financial institution partners, focusing on escalated inquiries and issue resolution. The role emphasizes clear communication, reliability, and maintaining a seamless partner experience. It operates within a fast-paced fintech environment and requires weekend coverage and regular in-office presence in New York City. This position supports the broader Financial Institutions team by strengthening partner relationships and enhancing support processes.

View Original Listing

Required Skills

Customer Support
Partner Support
Account Coordination
Issue Troubleshooting
Case Triage
Cross-Functional Collaboration
Case Documentation
Relationship Building
Process Improvement
Content Development

+8 more

About Prizeout

prizeout.com

Prizeout is a fintech rewards platform that helps banks, card issuers, loyalty programs, casinos and sportsbooks boost engagement and retention by enabling instant, merchant-backed redemptions of cash rewards, points, or winnings. Its marketplace and white‑label solutions let consumers convert rewards into gift cards or merchant payouts at checkout, increasing redemption rates and reducing breakage. Prizeout also provides integrations, analytics, and revenue-sharing mechanisms that help partners unlock non‑interest income and measure program ROI.