Patient Experience Specialist 1, Full Time

Alumni Network Job Board(6 months ago)

Miami, FLOnsiteFull TimeMedior$74,141 - $100,151 (estimated)Patient Experience

About this role

The Patient Experience Specialist serves as a liaison between patients, families, and the health system, supporting resolution of patient experience concerns and complaints. The role involves reviewing and classifying sensitive feedback, collaborating with clinical and administrative colleagues, and ensuring cases are handled according to internal and external guidelines to improve patient satisfaction and outcomes.

View Original Listing

Required Skills

Service Excellence
Patient Rounding
Conflict Resolution
Active Listening
Case Investigation
Documentation
Communication
Empathy
Microsoft Office
Triage

+2 more

Qualifications

Bachelor's Degree in Relevant Field

About Alumni Network Job Board

miami.edu

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.

View more jobs at Alumni Network Job Board →