Patient Experience Specialist - Quality Improvement
Marshfield Clinic Health System(1 month ago)
About this role
The Patient Experience Specialist identifies and implements patient experience improvement activities across care settings to support organizational patient experience goals. The role serves as a liaison between patients and the organization, acting as a neutral party for sensitive concerns and facilitating coaching and learning interventions to enhance the experience of care.
Required Skills
- Patient Relations
- Coaching
- Communication
- Microsoft Office
- Project Leadership
- Active Listening
- Problem Resolution
- Stakeholder Engagement
Qualifications
- Bachelor’s Degree
- Master’s Degree
- Certified Patient Experience Professional (CPXP)
About Marshfield Clinic Health System
marshfieldclinic.orgMarshfield Clinic is a health care system with over 50 locations in northern, central, and western Wisconsin. Marshfield Clinic Don't just live. Shine.
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