Patient Experience Specialist- Full Time-Evenings

Clinical Careers Page(22 days ago)

OnsiteFull TimeMedior$79,431 - $107,095 (estimated)Patient Experience

About this role

A Patient Experience Specialist at Cape Fear Valley Medical Center (evening shift) develops and implements educational strategies to improve patient experience metrics for Ancillary and Support Services. The role partners with patients, leaders, providers, and staff to provide consultation, gap assessments, and coaching while acting as a neutral party in sensitive care concerns to improve overall patient satisfaction and perception.

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Required Skills

Patient Experience
Coaching
Data Analysis
Survey Analysis
Adult Learning
Curriculum Development
Epic
Microsoft Office
Communication
Conflict Resolution

+3 more

Qualifications

Bachelor's Degree in Healthcare-Related Field
Master's Degree Preferred

About Clinical Careers Page

capefearvalley.com

Cape Fear Valley Health is a regional health system headquartered in Fayetteville, North Carolina, serving southeastern North Carolina and surrounding communities. With more than 60 years of service, it operates a network of hospitals, outpatient centers, and primary and specialty care services that span pediatrics through geriatrics. The system emphasizes patient-centered, compassionate care and delivers comprehensive services including emergency, inpatient, and preventive care. Cape Fear Valley focuses on community health and accessibility through integrated clinical programs and local facilities.

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