Patient Experience Specialist, Per Diem

Alumni Network Job Board(3 months ago)

Miami, FLOnsitePart TimeMedior$70,265 - $99,379 (estimated)Patient Experience

About this role

The Patient Experience Specialist at UHealth (University of Miami Health System) serves as the primary liaison between patients, families, and the health system to manage and improve the patient experience. The role focuses on reviewing and classifying patient feedback and concerns, ensuring adherence to internal and external guidelines, and collaborating with clinical and administrative colleagues to optimize outcomes. This is a part-time, temporary-intermittent position supporting patient satisfaction and quality initiatives.

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Required Skills

Service Excellence
Patient Rounding
Conflict Resolution
Active Listening
Investigation
Case Management
Confidentiality
Detail Orientation
Interpersonal Skills
Microsoft Office

Qualifications

Bachelor's Degree

About Alumni Network Job Board

miami.edu

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.

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