Patient Experience Specialist
Clinical Careers Page(2 months ago)
About this role
The Patient Experience Specialist supports a culture in which patients are at the center of care within the health system. This role serves as a liaison to understand and respond to concerns raised by patients, their representatives, or health system employees on behalf of the patient. The position collaborates with multiple departments and risk management to promote patient safety, service recovery, and regulatory compliance across the organization.
Required Skills
- Critical Thinking
- Problem Solving
- Interpersonal Communication
- Clinical Assessment
- Investigation
- Collaboration
- Risk Management
- Documentation
- De-escalation
- Regulatory Compliance
+3 more
Qualifications
- Bachelor's Degree in Nursing
- Licensed Registered Nurse (LRN)
- Licensed Masters Social Worker (LMSW)
- Master's Degree in Nursing (Preferred)
About Clinical Careers Page
kansashealthsystem.comThe University of Kansas Health System is a nonprofit academic medical center headquartered in Kansas City, Kansas, providing comprehensive inpatient and outpatient care across Kansas and the Midwest. It delivers advanced specialty services — including an NCI‑designated cancer center, Level I trauma care, transplantation, cardiology, neurosurgery, orthopedics and comprehensive stroke care — supported by research and training through its affiliation with the University of Kansas Medical Center. The system emphasizes complex, referral‑level care and innovation, holds Joint Commission accreditation and Magnet nursing recognition, and operates multiple locations and patient access options across the region.
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