Sr. Patient Experience Representative

Alumni Network Job Board(23 days ago)

Miami, FLOnsiteFull TimeMedior$82,042 - $110,280 (estimated)Patient Experience

About this role

A Patient Experience staff member at UHealth serves as the central liaison for patient concerns, ensuring adherence to hospital and regulatory standards while supporting patient-centered care. The role works with patients, families, clinical teams, and committees to support service quality, reporting, and continuous improvement across the health system.

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Required Skills

Complaint Management
Investigation
Active Listening
Conflict Resolution
Communication
Documentation
Reporting
Risk Management
Process Improvement
Presentation Skills

+2 more

Qualifications

Bachelor's Degree in Relevant Field

About Alumni Network Job Board

miami.edu

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.

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