Patient Relations Representative - St. Elizabeth Youngstown Hospital
Health(29 days ago)
About this role
The Patient Relations Representative at St. Elizabeth Youngstown Hospital is a patient-facing role that gathers patient feedback about their acute care experience. The position works with facility leaders and stakeholders to ensure concerns are addressed and contributes to identifying trends and recommending preventive actions to reduce future grievances. It supports regulatory complaint resolution and facility-level reporting to inform quality and risk management.
Required Skills
- Patient Feedback
- Service Recovery
- Complaint Resolution
- Stakeholder Collaboration
- Data Analysis
- Reporting
- Problem Solving
- Communication
Qualifications
- Associates Degree in Healthcare, Nursing or Related Field
- Bachelor's Degree Preferred
About Health
bsmhealth.orgBon Secours Mercy Health is transforming health care through emerging technologies, investments, and partnerships across four areas of focus.
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