Patient Service Agent - Primary Care Call Center
Mercy
About this role
A Patient Service Agent at Mercy Primary Care Call Center handles patient scheduling, inquiries, and messages via high-volume calls, ensuring compassionate service and accurate documentation while adhering to HIPAA guidelines. The role involves building positive relationships with patients and supporting organizational goals.
Skills
Qualifications
About Mercy
mercy.netIndustry
Healthcare
Mercy is one of the largest U.S. health systems with 44 acute care & specialty hospitals, over 700 physician & outpatient clinics in Arkansas, Kansas, Missouri & Oklahoma.
Recent company news
MercyMercy Offers New Hereditary Testing for High-Risk Patients
Oct 15, 2025
Detroit Free PressDetroit Mercy: Mother's nearly 7-figure gift funds student aid
2 weeks ago
PR NewswireMercy BioAnalytics Appoints Ellen Snow as Chief Financial Officer
Dec 4, 2025
The Durango HeraldMercy Hospice House temporarily closes; parent company to assume outpatient care
Nov 17, 2025
Healthcare Finance NewsBon Secours Mercy Health’s venture arm partners for workforce stability
Dec 10, 2025
About Mercy
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Mercy.
Salary
$61k – $82k
per year
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