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Performance Enablement Manager at Greenix - ApplyBlast

Performance Enablement Manager

Greenix

4 days ago

4.7 on Glassdoor

Provo, Utah, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Performance Enablement Manager drives agent performance and ensures a high-quality customer experience within the Greenix call center. This role oversees training, quality assurance, and continuous improvement efforts to support Customer Experience specialists and leadership. Success requires balancing training and QA initiatives with key performance metrics to enhance overall customer satisfaction.

Responsibilities

Oversee training specialists and facilitate onboarding and live training sessions
Leverage AI tools to evaluate call quality and ensure compliance with standards
Coordinate business reviews and maintain project logs to track progress and roadblocks

Skills

About Greenix

greenixpc.com

Headquarters

Orem, Utah, United States

Company Size

501-1000 employees

Founded

2011

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When pests invade, you need Greenix Pest Control. Call our premium pest control team to learn about our high-quality, sustainable pest control treatments.