PHI - Specialist - Contact Center (Outbound)

Chevening Awards(9 months ago)

MumbaiOnsiteFull TimeMedior$60,006 - $81,892 (estimated)Customer Service

About this role

Prudential Health India is a greenfield joint-venture building a standalone health insurance business in India. The Specialist - Contact Center (Outbound) will join the Customer Service team in Mumbai to support the launch and delivery of customer-centric outbound engagement and campaign initiatives. The role sits within a zero-to-one team focused on creating differentiated customer journeys and experiences.

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Required Skills

Outbound Management
Campaign Management
Queue Management
Real-Time Monitoring
CRM
ACD Systems
IVR
Dialler Management
Workforce Management
Coaching

+8 more

Qualifications

Bachelor's Degree
Postgraduate Degree (Preferred)

About Chevening Awards

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