Contact Center Lead, Customer Care
Manulife(1 month ago)
About this role
The Contact Center Lead for Manulife’s Unassigned Customer Management (UCM) program leads the outbound CSR team to deliver service to customers without an assigned Financial Advisor. The role focuses on ensuring operational excellence, compliance, data integrity, and retention through coaching, campaign oversight, and cross-functional coordination.
Required Skills
- Leadership
- Coaching
- Outbound Campaigns
- CRM Platforms
- Workforce Management
- Quality Assurance
- Compliance
- Performance Management
- Customer Experience
- Escalation Handling
+2 more
Qualifications
- College Graduate (4-year degree)
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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