PHI - Sr. Specialist - Customer Success

Chevening Awards(8 months ago)

Mumbai, IndiaOnsiteFull TimeSenior$100,049 - $136,074 (estimated)Customer Service

About this role

Prudential Health India is a greenfield joint venture between Prudential (UK) and the HCL Group building a standalone health insurance business in India. The Sr. Specialist - Net Promoter Score (NPS) role sits in the Customer Service team in Mumbai and supports the launch and growth of the new health insurance offering.

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Required Skills

NPS Management
CSAT
VOC Programs
Survey Design
Survey Execution
CRM Tools
Sentiment Analysis
Statistical Analysis
Data Analysis
Stakeholder Presentation

+5 more

Qualifications

Bachelor's Degree
Certification in Marketing
Certification in Analytics

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