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Sr. Manager, VOC at Care.com - ApplyBlast

Sr. Manager, VOC

Care.com

28 days ago

3.3 on Glassdoor

Dallas, Texas, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Sr. Manager, VOC at Care.com leads the Voice of the Customer program, synthesizing member feedback from surveys, reviews, and direct interactions to drive product and operational decisions. This role involves managing a team of analysts, leveraging AI and text analytics to identify trends, and partnering cross-functionally with Product, Engineering, and Operations to translate insights into actionable strategies. The position focuses on maintaining measurement frameworks like NPS and expanding data sources to enhance the overall member experience.

Responsibilities

Own day-to-day execution of the consumer VOC program
Analyze quantitative and qualitative member feedback data
Manage and develop a VOC Insights Analyst

Skills

About Care.com

care.com

Headquarters

Dallas, Texas, United States

Company Size

1001-5000 employees

Founded

2007

View Profile

Care.com is an online marketplace that connects families with caregivers — including babysitters, nannies, tutors, pet sitters, senior caregivers, and housekeepers. The platform offers searchable local provider profiles with reviews and optional background checks, plus employer services such as HomePay for nanny payroll and tax support. It also features job listings, resources, and tools to simplify hiring and managing in‑home care. Care.com’s mission is to make it easier for families to find better care, operating across multiple countries to serve both care seekers and providers.