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Premium Support Engineer at Replit - ApplyBlast

Premium Support Engineer

Replit

1 month ago

4.0 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Premium Support Engineer serves as the primary technical contact for Replit's highest-value customers, delivering fast and expert support for complex product issues and critical incidents. This role involves diagnosing technical problems, leading customer communications during outages, and collaborating with internal teams to ensure a high-quality experience. The position plays a key part in shaping how Premium Support adapts to new products and AI-assisted workflows.

Responsibilities

Provide swift high-priority support to Premium customers
Diagnose reproduce and resolve complex technical issues
Lead customer-facing communications during outages or incidents

Skills

About Replit

replit.com

Headquarters

Foster City, California, United States

Company Size

51-200 employees

Founded

2016

View Profile

Replit is an AI-powered platform that enables users to build and deploy web apps, mobile apps, and websites without any coding or setup required. Its AI Agent writes production-ready code, manages infrastructure, and supports collaborative multi-user development, while built-in services cover authentication, databases, hosting, and monitoring. Replit serves a broad range of users—from individual creators and founders to enterprise teams—with integrations, enterprise-grade security controls, and scalable full-stack infrastructure.