Principal Customer Success Manager

Prophet Security(1 month ago)

HybridFull TimeSenior$187,500 - $220,000GTM

About this role

The Principal Customer Success Manager at Prophet Security leads enterprise customer relationships, focusing on maximizing efficiency through the AI SOC analyst while scaling the Customer Success organization. This role involves defining value milestones, managing account health with a target of 110% Net Retention Rate, and collaborating with cross-functional teams to translate customer feedback into strategic product initiatives. Additionally, the manager serves as a strategic advisor to customers, optimizing user journeys and ensuring alignment with their cybersecurity strategies.

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Required Skills

Value Realization
Account Health Management
Success Infrastructure Design
User Journey Optimization
Feedback Loop Integration
Strategic Advisory
Cybersecurity Operations
Customer Success Metrics
Security Tooling Ecosystems
Automation in Security

+7 more

About Prophet Security

www.prophetsecurity.ai

Prophet Security is a cutting-edge cybersecurity firm specializing in AI-driven solutions for security operations centers (SOCs). Their AI SOC Platform leverages agentic AI to automate alert triage, investigations, and responses, enabling security teams to work with enhanced speed and accuracy. By streamlining these processes, Prophet Security helps organizations reduce mean time to respond (MTTR) and improve overall security posture, allowing analysts to focus on more complex and high-impact tasks. With a user-friendly interface and seamless integrations, Prophet delivers transformative capabilities to security teams worldwide.