Principal Customer Success Manager
Prophet Security
About this role
The Principal Customer Success Manager at Prophet Security leads enterprise customer relationships, focusing on maximizing efficiency through the AI SOC analyst while scaling the Customer Success organization. This role involves defining value milestones, managing account health with a target of 110% Net Retention Rate, and collaborating with cross-functional teams to translate customer feedback into strategic product initiatives. Additionally, the manager serves as a strategic advisor to customers, optimizing user journeys and ensuring alignment with their cybersecurity strategies.
Skills
About Prophet Security
www.prophetsecurity.aiProphet Security is a cutting-edge cybersecurity firm specializing in AI-driven solutions for security operations centers (SOCs). Their AI SOC Platform leverages agentic AI to automate alert triage, investigations, and responses, enabling security teams to work with enhanced speed and accuracy. By streamlining these processes, Prophet Security helps organizations reduce mean time to respond (MTTR) and improve overall security posture, allowing analysts to focus on more complex and high-impact tasks. With a user-friendly interface and seamless integrations, Prophet delivers transformative capabilities to security teams worldwide.
Recent company news
The SaaS NewsProphet Security Secures Strategic Investments
2 weeks ago
Business WireProphet Security Raises $30M Series A, Announces Industry’s Most Comprehensive Agentic AI SOC Platform to Transform Security Operations
Jul 30, 2025
PR NewswireProphet Security Accelerates the Agentic AI SOC Movement with Strategic Investments from Amex Ventures and Citi Ventures
2 weeks ago
VentureBeatAI vs. AI: Prophet Security raises $30M to replace human analysts with autonomous defenders
Jul 29, 2025
MSSP AlertPwC and Google Cloud to Boost AI Security in the Cloud | news
1 month ago
About Prophet Security
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Prophet Security.
Salary
$188k – $220k
per year