Strategic Customer Success Manager

Confluent(1 month ago)

RemoteFull TimeManager$125,867 - $165,300 (estimated)Customer Solutions

About this role

The Strategic Customer Success Manager at Confluent is responsible for ensuring the success of Enterprise customers within their territory by maximizing the value derived from the Confluent data streaming platform. This role involves managing consumption planning, identifying upsell opportunities, and coordinating with internal teams to drive customer satisfaction, retention, and subscription expansion. Additionally, the manager will act as a trusted advisor, advocate for customer needs, and utilize data-driven strategies to meet quarterly renewal targets and enhance overall customer engagement.

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Required Skills

Customer Success
Account Strategy
Renewal Management
Relationship Management
Data-Driven Decisions
Team Collaboration
Communication Skills
Salesforce Proficiency
Tableau Proficiency
Business Value Articulation

+5 more

About Confluent

www.confluent.io

Confluent is a leading data streaming platform that enables organizations to effectively stream, connect, process, and govern their data in real-time. Built on the robust foundations of Apache Kafka® and Apache Flink®, Confluent provides a unified solution that supports a range of data-driven applications and analytics. The platform empowers businesses to harness the full potential of their data, making it accessible and actionable across various use cases. Whether for data integration or real-time analytics, Confluent is designed to facilitate seamless data flow within modern architectures.