Principal Customer Success Manager
PagerDuty
About this role
The Principal Customer Success Manager at PagerDuty is responsible for building and maintaining executive-level relationships with customers and guiding their adoption of PagerDuty's products. The role involves understanding customer needs, promoting product value, and ensuring successful digital transformation outcomes.
Skills
About PagerDuty
pagerduty.comPagerDuty is an AI-first operations platform that helps organizations detect, triage, and resolve digital incidents to minimize downtime and improve service reliability. It delivers real‑time alerting, on‑call scheduling and escalation, automated incident orchestration and runbooks, plus agentic AI/AIOps and automation to speed remediation. The platform integrates across DevOps, IT, and security toolchains and provides analytics and post‑incident insights for continuous improvement. Enterprises use PagerDuty to build operational resilience, shorten incident lifecycles, and coordinate response across teams.
Recent company news
MarketBeatARK Investment Management LLC Purchases 224,769 Shares of PagerDuty $PD
15 hours ago
TradingViewToast, PagerDuty, Commerce, Workday, and Agilysys Shares Are Soaring, What You Need To Know
2 days ago
Bloomberg.comPagerDuty CEO Tejada Says Software Concerns Are ‘Overbaked’
1 day ago
Yahoo FinanceDocuSign, MongoDB, Workiva, Elastic, and PagerDuty Stocks Trade Up, What You Need To Know
1 week ago
Seeking AlphaPagerDuty: Major Supporter Now Selling (NYSE:PD)
1 week ago
About PagerDuty
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for PagerDuty.
Salary
$137k – $184k
per year