Principal Engineer, Customer Care Support.
Harman International(8 months ago)
About this role
As part of HARMAN Lifestyle, the role involves managing customer complaints through effective communication with quality and customer service teams. The position focuses on ensuring customer satisfaction while driving product quality improvements and establishing serviceability guidelines.
Required Skills
- Customer Complaint Management
- Quality Improvement
- Service Document Preparation
- Supplier Negotiation
- Data Analysis
Qualifications
- Lean Program Training
- Six Sigma Certification
- CQM Position Experience
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