Principal Product Manager (Omnichannel CX)

Nextiva(17 days ago)

RemoteFull TimeSenior$130,000 - $230,000Product Management

About this role

Nextiva is seeking a senior-level Product Manager to lead the development of their Omnichannel Customer Experience platform. The role focuses on creating seamless, intelligent communication channels across various digital platforms to improve contact center operations and enhance customer satisfaction.

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Required Skills

Product Management
Digital Integration
Omnichannel
AI
Customer Experience
Ticketing Systems
Workflow Management
API
Media Handling
Agile

About Nextiva

nextiva.com

Nextiva is a unified customer experience management platform that unites every conversation across the customer journey, providing a single business communications system for voice, video, chat, social media, and email. It offers industry-leading business phone service, team collaboration tools, omnichannel CX features, and AI-powered contact center solutions. Founded in 2006, Nextiva focuses on integrated, scalable communications and customer-experience tools to help businesses streamline support and collaboration.

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