Principal Product Manager

Replicant(1 month ago)

RemoteFull TimeDirector$211,913 - $281,904 (estimated)Product

About this role

The Principal Product Manager at Replicant is responsible for defining and driving the product and AI strategy for autonomous customer service, leveraging large language models and voice AI technology. This role involves managing complex, cross-functional initiatives, conducting customer and market research, and establishing key company-wide product metrics while collaborating with AI/ML, engineering, design, and go-to-market teams. The ideal candidate has significant experience in AI/ML product management, exceptional communication skills, and a track record of delivering enterprise-grade solutions that create measurable customer value.

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Required Skills

Product Management
AI Strategy
Cross-Functional Leadership
Customer Engagement
Market Research
Product Metrics
Communication Skills
Team Coaching
Complex Problem Solving
Technical Fluency

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About Replicant

www.replicant.com

Replicant is an innovative conversational AI platform designed to automate customer service interactions, providing instant and personalized support. With its AI agents, businesses can manage and resolve customer requests seamlessly, enhancing engagement through voice and chat solutions. Replicant stands out for using real customer data to train its agents, ensuring they reflect actual successful customer interactions—resulting in higher satisfaction rates and improved operational efficiency for enterprises. The platform supports a wide array of use cases and empowers customer service leaders to transform operational capabilities while reducing costs.