Principal Product Manager
Replicant
About this role
The Principal Product Manager at Replicant is responsible for defining and driving the product and AI strategy for autonomous customer service, leveraging large language models and voice AI technology. This role involves managing complex, cross-functional initiatives, conducting customer and market research, and establishing key company-wide product metrics while collaborating with AI/ML, engineering, design, and go-to-market teams. The ideal candidate has significant experience in AI/ML product management, exceptional communication skills, and a track record of delivering enterprise-grade solutions that create measurable customer value.
Skills
About Replicant
www.replicant.comReplicant is an innovative conversational AI platform designed to automate customer service interactions, providing instant and personalized support. With its AI agents, businesses can manage and resolve customer requests seamlessly, enhancing engagement through voice and chat solutions. Replicant stands out for using real customer data to train its agents, ensuring they reflect actual successful customer interactions—resulting in higher satisfaction rates and improved operational efficiency for enterprises. The platform supports a wide array of use cases and empowers customer service leaders to transform operational capabilities while reducing costs.
Recent company news
ForbesAI Startup Replicant Is Transforming Customer Service Centers By Making Them More Automated—And More Accessible
Aug 30, 2022
SiliconeraFlare Making New NieR Replicant Kaine Figure
Apr 25, 2025
PR NewswireReplicant Named 2022 Hot Vendor in Conversational AI by Aragon Research
Aug 4, 2022
The SaaS NewsReplicant Closes $78 Million in Series B
Apr 28, 2022
Business WireReplicant, World’s First Autonomous Contact Center, Raises $27 Million From Norwest Venture Partners to Modernize Customer Service with Artificial Intelligence
Sep 10, 2020
About Replicant
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Replicant.
Salary
$212k – $282k
per year