Principal Technical Program Manager, Support Systems

Snowflake(3 months ago)

HybridFull TimeSenior$136,728 - $182,475 (estimated)Global Support

About this role

The Principal Technical Program Manager, Support Systems at Snowflake is responsible for leading strategic programs to enhance the efficiency and effectiveness of support systems utilized by support engineers. This role involves defining a long-term vision for scalable support solutions, collaborating with cross-functional teams, and prioritizing technical developments to improve customer experience. The ideal candidate should have extensive experience in technical program management in SaaS environments, strong analytical skills, and the ability to communicate effectively with stakeholders at all levels.

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Required Skills

Technical Program Management
Project Management
Customer Support
Data Analytics
Relationship Building
Problem Solving
Communication Skills
Time Management
Analytical Skills
Emotional Intelligence

+10 more

Qualifications

Bachelor's degree in computer science or business or equivalent work experience

About Snowflake

www.snowflake.com

Snowflake, Inc. is a cloud-based data warehousing company that provides a highly scalable and reliable platform for data storage, processing, and analytics. Known as the Snowflake Data Cloud, it empowers organizations to seamlessly manage and analyze their data, leveraging AI and advanced analytics tools without the complexity of traditional data management solutions. Snowflake's architecture eliminates data silos, enabling real-time collaboration and driving innovation across various industries. Its user-friendly interface and robust security features make it a preferred choice for businesses looking to harness the power of their data effectively.

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