Product Support Specialist (Weekend)

Clay(26 days ago)

RemoteFull TimeJunior$80,000 - $100,000CX

About this role

The Product Support Specialist at Clay is responsible for providing hands-on support to a diverse range of customers, including enterprises, startups, and SMBs, to maximize their use of the product. This role requires a strong technical background to address customer needs effectively and deliver tailored solutions while also gathering and analyzing feedback for product improvements. The specialist will create engaging content like guides and FAQs, collaborate with cross-functional teams, and leverage customer insights to drive enhancements in the product experience.

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Required Skills

Customer Support
Technical Background
Problem Solving
Customer Focus
Communication Skills
Content Creation
Feedback Analysis
Team Collaboration
Fast-Paced Environment
Proactive Improvement

About Clay

www.clay.com

Clay is an innovative platform designed to enhance go-to-market strategies through the integration of unique data sources and AI-driven insights. By aggregating over 100 premium data sources, users can automate growth workflows and leverage AI agents for effective outreach, company enrichment, and lead generation. With robust tools like Claygent and Sequencer, teams can streamline their processes, making data-driven decisions more efficiently and gaining a competitive edge in their markets. Clay is trusted by leading companies to power their growth initiatives and optimize their GTM operations.