Process Excellence Manager

Encore Capital Group(1 month ago)

HybridFull TimeManager$105,110 - $138,363 (estimated)Operations

About this role

The Process Excellence Manager supports the channel’s operations by monitoring process performance and ensuring process integrity across systems and teams. The role focuses on identifying gaps, documenting procedures, and helping implement process and system improvements to enhance operational effectiveness. The position is within Encore Capital Group and supports partner and internal stakeholder engagement.

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Required Skills

Process Improvement
System Fixes
Policy Development
Relationship Management
Documentation
Reporting
MS Office
Project Management
System Query

Qualifications

High School Diploma
Bachelor's in Business (Preferred)
English (Required)

About Encore Capital Group

encorecapital.com

Encore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.

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