Process Lead, Washington D.C., #206

Gopuff(8 months ago)

Washington, D.C.OnsiteFull TimeMedior$48,789 - $66,281 (estimated)Operations

About this role

The Process Lead is a frontline operations leader responsible for overseeing pack, receive, and kitchen teams to ensure accurate orders and fast delivery for Gopuff customers. Reporting to the Site Leader or Manager, this role is part of the core site leadership team and manages execution of facility operations during assigned shifts. The position requires hands-on oversight of daily workflows, coordination across shifts, and real-time issue escalation to maintain a seamless customer experience. The role also supports onboarding and development of new associates within the site.

View Original Listing

Required Skills

Team Leadership
Order Management
Inventory Control
Process Improvement
Staff Training
Shift Management
Issue Escalation
Labor Management
Root Cause Analysis
Food Safety

+6 more

Qualifications

2 years of internal Gopuff experience
2+ years of leadership experience
ServeSafe Certification

About Gopuff

gopuff.com

goPuff is an on-demand delivery platform that brings snacks, groceries, household essentials, alcohol, and other everyday items to customers via a network of local micro-fulfillment centers and delivery drivers. Unlike many marketplaces, goPuff owns and manages its inventory and fulfillment operations, enabling fast deliveries—often within 30 minutes—and offering flat-fee or subscription options. Founded in 2013 and headquartered in Philadelphia, the company serves hundreds of U.S. and international markets and supports both consumer and business orders. Customers choose goPuff for convenience, speed, and a wide selection of convenience-store items available at any hour in many locations.

View more jobs at Gopuff →