Product Manager, Voice (Senior)

Kustomer(1 month ago)

RemoteFull TimeSenior$126,519 - $170,138 (estimated)Product

About this role

As a Senior Product Manager for Voice at Kustomer, you will lead the development and strategy for the Voice channel and Knowledge Base within the platform. Your role entails organizing feedback from various departments, managing the product roadmap, and collaborating with engineering, design, and marketing teams to ensure timely delivery and quality outcomes. You will champion customer insights, conduct market analysis, and serve as the liaison between senior leadership and product teams to align on priorities and progress.

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Required Skills

Product Strategy
Roadmap
Cross-Functional Collaboration
Customer Focus
Competitive Analysis
Market Analysis
Execution
Delivery
Stakeholder Management
Product Management

+6 more

Qualifications

degree in a technical or related field
5+ years of experience in product management

About Kustomer

www.kustomer.com

Kustomer is an AI-powered customer service platform designed to streamline and enhance the customer support experience. It combines a comprehensive CRM with omnichannel messaging capabilities, allowing businesses to manage customer interactions seamlessly across various platforms. With a focus on integrating artificial intelligence, Kustomer provides tools for automating responses, empowering agents with relevant information, and offering self-service options for customers. This enables organizations to boost efficiency, satisfaction, and operational performance in their customer support operations.