Solutions Consultant

Kustomer(3 months ago)

RemoteFull TimeSenior$138,817 - $186,210 (estimated)Sales

About this role

A Solutions Consultant at Kustomer is responsible for driving the technical aspects of the sales cycle by closely collaborating with Sales teams and engaging with C-level and director-level executives to articulate the technical merits of Kustomer's CRM platform. This role involves assessing business requirements, delivering tailored demonstrations, scoping solutions, and managing customer pilots and Proof of Concepts. The Solutions Consultant must leverage their technical knowledge, problem-solving skills, and interpersonal abilities to foster strong relationships with prospects and ensure customer satisfaction.

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Required Skills

Solution Consulting
Sales Support
Technical Presentation
Customer Relationship Management
Business Requirements Assessment
Technical Sales Strategy
Tailored Demonstrations
RFI/RFP Mapping
Customer Pilots
Proof of Concepts

+16 more

Qualifications

Bachelor's degree or relevant professional experience

About Kustomer

www.kustomer.com

Kustomer is an AI-powered customer service platform designed to streamline and enhance the customer support experience. It combines a comprehensive CRM with omnichannel messaging capabilities, allowing businesses to manage customer interactions seamlessly across various platforms. With a focus on integrating artificial intelligence, Kustomer provides tools for automating responses, empowering agents with relevant information, and offering self-service options for customers. This enables organizations to boost efficiency, satisfaction, and operational performance in their customer support operations.