Tier 2 Support Technician
inKind(3 days ago)
About this role
The Tier 2 Support Technician role involves providing technical customer support to restaurant guests and owners, focusing on resolving issues efficiently and communicating effectively with both technical and non-technical stakeholders. The position emphasizes problem-solving, organizational skills, and clear communication to ensure high customer satisfaction.
Required Skills
- Zendesk
- Customer Service
- Technical Support
- Communication Skills
- Problem Solving
- CRM
- Technical Communication
- Networking
- Remote Work
- Hospitality
About inKind
inkind.cominKind is a dining rewards app that helps users discover top restaurants and earn up to 20% back on meals. The app lets diners browse menus, find nearby spots, and pay their bill seamlessly to collect rewards. inKind works with participating restaurants across the U.S. to deliver curated dining deals and simplify guest payments, appealing to value-conscious customers and restaurants seeking repeat business.
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