Support Specialist - Tier 2
New Era Technology(20 days ago)
About this role
The Support Specialist - Tier 2 is responsible for delivering high-quality IT technical professional services to clients, including consulting and troubleshooting both on-site and remotely. This role emphasizes customer satisfaction and requires superior proficiency in problem-solving and network support to enhance client experiences.
Required Skills
- Troubleshooting
- Customer Service
- Technical Support
- Network Technologies
- Documentation
About New Era Technology
neweratech.comNew Era Technology is an IT engineering and services firm that delivers mission-focused technology solutions for federal, defense, intelligence, and commercial clients. They specialize in systems integration, cloud modernization, cybersecurity, enterprise infrastructure, and managed services, along with program management and lifecycle sustainment for mission‑critical systems. New Era combines cleared technical staff and security-focused operations to provide end-to-end engineering, deployment, and support that keep complex, regulated IT environments resilient and compliant.
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