Product Support Technician

TouchBistro(1 month ago)

HybridFull TimeJunior$68,323 - $90,707 (estimated)Customer Success

About this role

The Product Support Technician provides hardware and software support to TouchBistro customers, ensuring a positive customer experience and contributing to customer retention. The role involves working with internal teams to relay customer feedback to Product and Development and identifying opportunities to improve processes and the customer journey. The position requires availability for weekends, after-hours and overnight shifts to support a 24/7 environment.

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Required Skills

Customer Service
Hardware Support
Software Support
Phone Support
Email Support
Chat Support
Network Troubleshooting
Printer Troubleshooting
Payment Devices
Collaboration

+6 more

Qualifications

University/College Degree

About TouchBistro

touchbistro.com

TouchBistro is a restaurant-focused point-of-sale and management platform that delivers iPad-based POS software and hardware bundles for restaurants, bars, cafes, and other foodservice venues. Its suite includes tableside ordering, menu and inventory management, integrated payments, staff scheduling, reporting and analytics, plus online ordering and reservations. The product emphasizes ease-of-use and reliability for front-of-house operations and integrates with third-party tools to help hospitality businesses streamline operations and improve guest service.