Production Support Client Specialist
FNZ(1 month ago)
HybridFull TimeJunior$50,620 - $68,098 (estimated)Information Technology
Apply NowAbout this role
Provides application support for FNZ’s clients, managing issue intake and client engagement to maintain a robust, scalable production environment. The role acts as the day-to-day contact between FNZ and its clients, ensuring service delivery meets KPIs and SLAs while collaborating with internal teams and service managers. It includes participation in client meetings, reporting on key metrics, and contributing to continuous improvement of production services.
Required Skills
- Incident Management
- SQL
- Client Engagement
- SLA Management
- Reporting
- On-Call
- Problem Solving
- Communication
- Time Management
- Collaboration
Qualifications
- University Degree in IT or Finance
About FNZ
fnz.comWe provide a global, end-to-end wealth management platform that integrates technology, business & investment operations all in a regulated financial institution
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