Professional Services Engineer (Chatbot)

NICE(1 month ago)

HybridFull TimeMedior$116,547 - $155,209 (estimated)Professional Services

About this role

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. The role focuses on implementing, configuring, and optimizing AI-driven applications and digital contact center solutions for enterprise clients. It requires close client engagement to understand needs and translate business requirements into technical outcomes. The position reports to a Tech Manager and operates as an individual contributor within a collaborative organization.

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Required Skills

AI
LLM
Bot Builder
Conversational AI
NLU
CRM Integrations
APIs
ACD
IVR
ASR

+18 more

Qualifications

Bachelor’s Degree in Technical or Business Field

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.

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