Professional Services Engineer, CX

NICE(3 days ago)

HybridFull TimeSenior$90,000 - $130,000Professional Services

About this role

The role involves delivering expertise and solutions for NICE products and services, focusing on AI-driven applications such as chatbots and digital solutions for enterprise contact centers. It combines technical, project management, and business consulting responsibilities to optimize AI applications and support client needs.

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Required Skills

AI
Chatbots
Customer Engagement
APIs
Configuration
AI Models
Contact Center
Project Management
Digital Solutions
Natural Language Understanding

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.

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