Automation Engineer - Professional Services

Five9(10 days ago)

RemoteFull TimeSenior$81,200 - $150,800Enterprise Professional Services

About this role

Five9 is seeking an experienced professional to join the AI and Custom Services team within Enterprise Professional Services. The role involves designing, configuring, and implementing AI solutions for customer contact centers, with a focus on customization and strategic consulting.

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Required Skills

AI
API Standards
Natural Language Processing
Configuration
Customer Service
Solution Architecture
Consulting
Software Implementation
Virtual Contact Center
Integration

Qualifications

Bachelor’s degree in Computer Science or related field

About Five9

five9.com

Five9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.

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