Professional Services Engineer (GenAI)
NICE(4 months ago)
About this role
The Professional Services Engineer at NiCE is a customer-facing, billable individual contributor responsible for delivering and implementing NiCE's AI-driven and CXone digital solutions for enterprise contact centers. The role involves engaging with clients to understand business needs and providing consultative support to configure, optimize, and enhance applications and knowledge management solutions.
Required Skills
- AI
- NLU
- CRM Integrations
- APIs
- ACD
- IVR
- ASR
- JavaScript
- HTML/CSS
- Knowledge Mapping
+7 more
Qualifications
- Bachelor's Degree
- 2+ Years Experience
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.