Professional Services Engineer
NICE(1 month ago)
About this role
The Professional Services Engineer is a customer-facing, billable role delivering specialized expertise and solutions for NiCE products and AI-driven applications for enterprise contact centers. The role focuses on implementing, configuring, and optimizing digital CX solutions while engaging with clients to understand needs and provide consultative support. It combines technical and business responsibilities, including project oversight and collaboration with internal teams to ensure successful deployments.
Required Skills
- AI
- LLM
- Bot Builder
- Conversational AI
- NLU
- CRM Integration
- APIs
- ACD
- IVR
- ASR
+16 more
Qualifications
- Bachelor's Degree in Technical or Business Field
- Equivalent Work Experience
- 2+ Years Experience
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.