Professional Services Engineer
NICE(13 days ago)
About this role
The Professional Services Engineer at NiCE is a customer-facing role that involves engaging with clients to deploy and configure NICE products within the contact center and related ecosystems. The position includes providing technical expertise, mentoring junior staff, and managing the end-to-end lifecycle of projects to ensure client satisfaction and successful implementation.
Required Skills
- Contact Center
- Configuration
- Database Design
- Project Management
- Business Analysis
- Technical Architecture
- Programming
- Customer Engagement
- Process Modeling
- Data Modeling
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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