Program Manager, Customer Advocacy

The Program Manager, Customer Advocacy leads Zoom's end-to-end customer reviews strategy across major platforms, transforming customer evidence into a strategic engine for market proof and competitive differentiation. This role sits at the intersection of customer advocacy, marketing strategy, and analyst relations, elevating the customer voice into AI visibility, marketing narratives, and sales enablement. The position involves building a sustainable, always-on program that supports analyst evaluations and feeds cross-functional marketing initiatives.