Program Manager, Customer Success Operations

Domino Data Lab(1 month ago)

HybridFull TimeSenior$118,000 - $147,000Customer Success Operations

About this role

Udemy is hiring an experienced Program Manager on the Customer Success Operations team to develop, implement, and maintain programs that enhance customer experience and drive retention. The role partners across Sales, Marketing, Product, and Engineering to align customer success initiatives and support organizational growth. This position is based at one of Udemy’s offices and contributes to process standardization, documentation, and continuous improvement.

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Required Skills

Project Management
PM Tools
Cross-Functional
Communication
Program Design
Process Improvement
Documentation
Training
Performance Monitoring
Customer Success

+2 more

About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.

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