Customer Success Operations Manager

Nooks

2 months ago

4.8 on Glassdoor

Remote

Full Time

Manager

16 applicants

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About this role

The Customer Success Operations Manager at Nooks is responsible for defining and scaling the systems, insights, and processes that drive the Customer Success organization. This role includes ownership of post-sales performance management, customer health metrics, and operational execution while collaborating closely with various teams to enhance customer experience. The manager will design performance frameworks, maintain dashboards, oversee the technology stack, and implement workflows within HubSpot and other tools, all aimed at improving retention and expansion in a rapidly growing environment.

Skills

About Nooks

www.nooks.ai

Nooks is an AI-driven outreach platform designed to enhance sales efforts for modern sales development representatives (SDRs). Utilizing a parallel dialer and optimized pipeline management features, Nooks enables teams to automate prospecting, improve call conversion rates, and elevate coaching processes. With a focus on easing the burdens of manual tasks, Nooks empowers sales professionals to prioritize meaningful conversations and maximize pipeline generation.