Customer Success Operations Manager
Nooks(28 days ago)
About this role
The Customer Success Operations Manager at Nooks is responsible for defining and scaling the systems, insights, and processes that drive the Customer Success organization. This role includes ownership of post-sales performance management, customer health metrics, and operational execution while collaborating closely with various teams to enhance customer experience. The manager will design performance frameworks, maintain dashboards, oversee the technology stack, and implement workflows within HubSpot and other tools, all aimed at improving retention and expansion in a rapidly growing environment.
Required Skills
- Customer Success Operations
- Metrics Definition
- KPI Management
- Performance Frameworks
- Dashboard Design
- Reporting Insights
- Customer Health Scoring
- Segmentation Models
- Trend Analysis
- Risk Assessment
+18 more
About Nooks
www.nooks.aiNooks is an AI-driven outreach platform designed to enhance sales efforts for modern sales development representatives (SDRs). Utilizing a parallel dialer and optimized pipeline management features, Nooks enables teams to automate prospecting, improve call conversion rates, and elevate coaching processes. With a focus on easing the burdens of manual tasks, Nooks empowers sales professionals to prioritize meaningful conversations and maximize pipeline generation.
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