Program Manager - ITSM (SECRET clearance required)
Red River(2 months ago)
About this role
A Program Manager - ITSM at Red River Managed Services leads the delivery of managed IT services for a high-profile client, ensuring alignment with the client’s business objectives and high customer satisfaction. The role is client-facing and focuses on operational excellence, continuous improvement, and strategic oversight of service operations. This position is based onsite near Lexington, MA and involves collaboration across teams and stakeholders.
Required Skills
- ITSM
- ServiceNow
- ITIL
- Service Delivery
- Client Management
- Team Leadership
- Project Management
- Financial Management
- Reporting
- Problem Solving
Qualifications
- Bachelor's Degree
- Master's Degree (Preferred)
- ITIL Certification (Preferred)
- Active Secret Security Clearance
- U.S. Citizenship
About Red River
redriver.comRed River is a leading provider of managed cybersecurity services, managed cloud solutions, IT infrastructure solutions and more.
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