Program Manager

Gusto, Inc.(20 days ago)

HybridFull TimeSenior$94,285 - $149,104Customer Experience

About this role

A Program Manager for Workforce Management Programs at Gusto is a senior CX Planning & Insights leader focused on driving strategic programs to optimize workforce management capabilities across the organization. The role partners with cross-functional CX teams and reports to the Head of Strategy and Tool Administration, with an emphasis on aligning initiatives to broader CX goals and leveraging the NICE WFM platform. This position supports Gusto’s mission to enable small businesses by improving operational efficiency within customer experience functions.

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Required Skills

Program Management
Agile
Scrum
Backlog Prioritization
Sprint Facilitation
Stakeholder Communication
Risk Management
Roadmapping
Documentation
Jira

+3 more

About Gusto, Inc.

gusto.com

Gusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.